We accept returns on eligible products within 14 days of delivery, provided that:
Products returned without their original packaging or showing signs of installation, damage, or misuse may not be eligible for a refund.
The following items cannot be returned or refunded unless they are faulty:
If your order arrives damaged or develops a manufacturing fault, please contact us within 48 hours of delivery.
Where applicable, we may:
We may request photographs or ask that the product be returned for inspection before processing your claim.
Labour charges for installation, diagnostics, coding, programming, or configuration services are non-refundable once the service has been completed.
If an installation appointment is cancelled with less than 24 hours' notice, a cancellation fee may apply.
Orders may be cancelled before dispatch for a full refund.
If an order has already been shipped, it must be returned in accordance with this policy before a refund can be processed.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the product is faulty.
Customers are responsible for return shipping costs unless otherwise agreed.
Many products supplied by SE Car FM are covered by the manufacturer's warranty. Warranty claims are subject to the manufacturer's terms and conditions.
If you have any questions about this Refund Policy or wish to request a return, please contact us through the contact details provided on the SE Car FM website before returning any items.
Contact our support specialists for help regarding products, orders, policies, and website services.
Contact Support